Youth Protection Policy
This is a translation. If it differs from the Korean version, the Korean version applies.
Because Paperly is a chat service that connects adults who do not know each other, Paperfly Labs (페이퍼플라이랩스, the "Company") takes the following steps to keep young people from using the Service or being exposed to a harmful environment.
1. No Use by Anyone Under 19
- Only people 19 or older (by full age) can join Paperly.
- When you join, the server checks your date of birth again. Members in Korea confirm their age through mobile phone identity verification. Members outside Korea go through text message verification or similar.
- Korean mobile numbers (+82) cannot be used for the verification meant for members outside Korea, to prevent getting around the age check.
2. Reporting a Suspected Minor
- You can report someone as a "suspected minor" from any chat room, recommendation card or received request.
- When a suspected-minor report comes in, that member is immediately removed from recommendations until the review is finished, and an operator reviews it first.
- If the member is confirmed to be a minor, the service agreement is terminated.
3. Blocking Harmful Content
- All uploaded photos (profile, paper plane and chat photos) are checked automatically to block sexual content.
- Early in a conversation, sharing links and contact details is limited, to reduce attempts to lure people off the app.
- Chat photos can be sent only after the two people have chatted enough and the receiver allows it.
- Encouraging prostitution, paid "conditional" meetups, or conduct related to sexual exploitation leads to suspension without warning, and the Company reports it to investigative agencies when needed.
4. Storing Conversations
As required by applicable law, conversations are stored so that harm can be confirmed and dealt with if it occurs.
5. Youth Protection Officer
- Officer: Han Sanghun (Representative)
- Contact: support@paperflylabs.com
6. Where to Get Help
Youth counseling (청소년 상담): 1388 (cyber1388.kr)
Korean National Police Agency Cyber Investigation Bureau (경찰청 사이버수사국): 182 (ecrm.police.go.kr)
Korea Communications Standards Commission, illegal and harmful content reports (방송통신심의위원회 불법·유해정보 신고): 1377 (kocsc.or.kr)
Effective date: November 14, 2026