Paperly

Terms & policies

Terms of Service

This is a translation. If it differs from the Korean version, the Korean version applies.

Article 1 (Purpose)

These Terms set out the rights, obligations and responsibilities of Paperfly Labs (페이퍼플라이랩스, the "Company") and its members, and the conditions and procedures for using the Paperly app and related services (the "Service") provided by the Company.

Article 2 (Definitions)

  1. A "member" is a person who agrees to these Terms, creates an account and uses the Service.
  2. "Conversations" means the messages and photos members exchange with each other, and their translations.
  3. A "paper plane" is a photo a member takes with the in-app camera and posts, one per day.
  4. "Translation" is a feature in which the Company uses an external artificial intelligence (AI) service to put conversations and self-introductions into another language.

Article 3 (Posting and Changing These Terms)

  1. The Company posts these Terms in the app and on its website (paperflylabs.com).
  2. The Company may change these Terms within the limits of applicable law. When it does, it will announce the changes and their effective date in the app at least 7 days before they take effect, or at least 30 days before for changes that are unfavorable to members.
  3. Members who do not agree to the changed Terms may delete their account. The app asks members to agree to the changed Terms again before they can keep using it.

Article 4 (Service Agreement and Eligibility)

  1. The service agreement is formed when a person who wishes to join agrees to these Terms and to the processing of personal information, and the Company accepts the registration.
  2. People under 19 (by full age) cannot join. The Company checks the date of birth, and may require mobile phone identity verification from members in Korea and text message (SMS) verification or similar from other members.
  3. The Company may refuse registration, or later terminate the service agreement, in the following cases:
    • Using another person's information or entering false information
    • A person whose use was suspended for violating these Terms tries to join again
    • One person creates two or more accounts
    • Trying to deceive other members, such as a married person hiding that fact while using the Service for dating

Article 5 (Member Information)

  1. Members must keep their profile, including nickname, self-introduction and photos, true and accurate.
  2. Date of birth and gender cannot be changed by the member after joining. If the member completes identity verification, they are updated to the verification result.
  3. The Company does not collect real names or addresses.

Article 6 (Obligations of the Company)

  1. The Company complies with applicable law and these Terms, and works to provide the Service reliably.
  2. The Company protects members' personal information in accordance with its Privacy Policy.
  3. When the Company receives a report, it reviews it and takes the necessary action. Reports of suspected minors and fraud are handled first.

Article 7 (Member Obligations and Prohibited Conduct)

Members must not do any of the following. Detailed standards are set out in the Community Guidelines.

  1. Asking for or encouraging money, gifts or investments (including romance scams)
  2. Sending sexual photos or messages to, or asking for them from, someone who does not want them; encouraging prostitution or paid "conditional" meetups
  3. Harassment, threats, hate speech or stalking
  4. Pretending to be someone else or creating a fake profile
  5. Advertising, promotion, multi-level marketing, or sending the same message to many people
  6. Repeatedly asking for contact details or outside messenger IDs when the other person does not want to share them
  7. Making public or spreading another member's conversations or photos without their consent (keeping your own records is allowed)
  8. Chatting with, or trying to meet, someone you know to be a minor
  9. Using the Service with automated tools, or bypassing or interfering with security measures
  10. Any other conduct that violates the law

Article 8 (Provision of the Service)

  1. The Service consists of one-to-one chat, translation, recommendations, paper plane photos, notifications and similar features.
  2. The Service is currently provided as a free beta. Usage limits, such as the number of translations and daily likes, follow the standards shown in the app.
  3. The Company may pause the Service temporarily for maintenance, outages, problems with external services and similar reasons, and will announce it in the app in advance when possible.
  4. If the Company starts paid services, it will separately announce the prices, contents and refund rules and ask for your consent.

Article 9 (AI Translation and Automated Checks)

  1. Translations are produced by AI and may be wrong or carry a different nuance. Please check the original text as well for anything important.
  2. For translation, part of the recent conversation and a profile summary are sent to an AI service provider (Anthropic, United States). For details, see the "Sending Conversations for Translation" notice.
  3. To keep members safe, the Company may automatically check uploaded photos (for sexual content and whether a face is present) and automatically detect risk signals in conversations, such as fraud or requests for contact details. These results are used only for safety measures.

Article 10 (Rights and Responsibilities for Content)

  1. Members keep the rights to the messages and photos they send. Members allow the Company to use them to the extent needed to provide the Service (delivering them to the other person, translating, storing and safety checks) and to retain them as required by law.
  2. The Company does not use members' conversations or photos for advertising or promotion.
  3. The Company may hide or delete content that violates the law or these Terms.

Article 11 (Retention of Conversations)

  1. The Company stores conversations as required by applicable law (including the Notice on Determination of Media Harmful to Youth (청소년유해매체물 결정 고시)). Members can export their conversation records to a file at any time.
  2. Conversations of members who have deleted their account are kept for 6 months in a form where the sender cannot be identified, and then destroyed.

Article 12 (Reports, Blocking and Usage Restrictions)

  1. Members can report or block other members. The other person is not notified of a block.
  2. When reports pile up, the Company may automatically stop the member's ability to send until the review is finished (a "hold"). During a hold, the member can still read, block, report and delete their account.
  3. Depending on the severity of the violation, the Company may issue a warning, restrict some features, suspend use, or terminate the service agreement. Conduct involving suspected minors, fraud or sexual offenses may lead to immediate suspension without prior warning.
  4. Members whose use has been restricted may file an objection at support@paperflylabs.com.

Article 13 (Account Deletion)

  1. Members can delete their account at any time from the app's settings.
  2. When a member deletes their account, their profile and photos are deleted right away, and other information is destroyed according to the retention periods in the Privacy Policy.
  3. If a member deletes their account while suspended, the Company may keep their identity verification information in a form that cannot identify them, to prevent the same person from rejoining for a certain period.

Article 14 (Limitation of Liability)

  1. The Company is not responsible for meetings between members, money transactions between members, or anything else that happens outside the Service, unless the Company acted intentionally or with gross negligence. When meeting outside the Service, please take care for your safety, such as meeting in a public place.
  2. The Company's liability is reduced or waived when it cannot provide the Service for reasons beyond its control, such as natural disasters or outages of external services.
  3. The Company does not guarantee the accuracy of information posted by members.

Article 15 (Dispute Resolution and Governing Law)

  1. If a dispute arises, the Company and the member will first try in good faith to resolve it through discussion.
  2. These Terms are governed by the laws of the Republic of Korea, and lawsuits are brought before the competent court under the Civil Procedure Act (민사소송법).

Addendum

These Terms take effect on November 14, 2026.

Version 1 · Effective 2026-11-14